Senior Manager Controls and Cost Transformation


Senior Manager who can perform complex level professional internal controls assessment work and consulting services. Work involves leading or conducting performance, financial and compliance audit projects; providing consulting services to the organization s management and staff; and providing training and coaching to business operation owners. Maintains all organizational and professional ethical standards. Works independently under minimal supervision with considerable latitude and expectation for initiative and independent judgment.

Responsibilities include but are not limited to:

1. Support the Customer Experience Internal Controls Program by working with Customer Experience leadership to establish an effective internal control environment and by developing a controls culture.

A. Identifies and evaluates the organization s risk areas and provides key input to the development of the Internal Controls work plan.

B. Performs control assessments, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting client processes and procedures.

C. Conducts interviews, reviews documents, compose summary memos, and prepares working papers.

D. Identifies, develops, and documents control gap issues and recommendations using independent judgment concerning areas being reviewed.

E. Communicates or assists in communicating the results of internal controls assessment and consulting projects via written reports and oral presentations to management.

2. Support the long-term strategic cost transformation agenda for business process transformation.

A. Refinement and maintenance of the Benefit Tracking Finance Model and supporting tools, bringing the model to scale

B. Collaboratively works and engages with Finance Partners and Lean Transformation Coaches on a regular cadence to ensure for an effective Finance Governance Model

C. Develops regular and adhoc consolidated reporting on long-term savings progress, suitable for cross-functional Senior management and the Operating Committee.

3. Effectively manages a senior/ lead analyst, in support of achieving team goals. Providing coaching and opportunities for growth.

4. Develops and maintains productive client and staff relationships through individual contacts and group meetings.

5. Represents CE/ CIO Finance on organizational project teams, at management meetings and with external organizations.


  • Bachelor s degree, certification as a CIA, CPA, or CISA preferred, and ten-plus years preferred of full-time experience in auditing, accounting, business analysis, or program evaluation required.
  • Experience in healthcare industry preferred.
  • A graduate degree in business administration, public administration or a related field preferred.
  • Proficient in Excel financial modelling preferred.
  • Considerable knowledge of and skill in applying internal auditing and accounting principles and practices, and management principles and preferred business practices.
  • Knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.
  • Knowledge of management information systems terminology, concepts and practices.
  • Knowledge of industry program policies, procedures, regulations and laws.
  • Skill in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions.
  • Considerable skill in planning and project management, and in maintaining composure under pressure while meeting multiple deadlines.
  • Skill in negotiating issues and resolving problems.
  • Considerable skill in using a computer with word processing, spreadsheet and other business software to prepare reports, memos, summaries and analyses.
  • Considerable skill in effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations.
  • Ability to establish and maintain harmonious working relationships with co-workers, staff and external contacts, and to work effectively in a professional team environment.

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