Contact Center Customer Service

Company Name:
Kelly Services
Job Description:
Responds to and resolves customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards. Provide Concierge service to large group clients by resolving member issues. Ability to troubleshoot, research issues and problem solve within tools provided. Be liaison between members/providers/insurer to resolve member issues. Handle and resolve complex member issues
Strong Customer Service skills required. Call Center experience not necessary; but CS experience required.
Computer savvy. Strong navigational skills with MS Word, Excel and especially Outlook (will be tested before submitting to client)
Energetic, enthusiastic and clear speaking voice
HS Diploma required, some college preferred
Ability to multi-task systems, conversations, and troubleshooting simultaneously
Some knowledge of healthcare strongly preferred in a medical setting
Strong relational skills
Strong desire to make the customer happy
MUST be available for ANY shift (7 days per week 7am-8pm). Non-negotiable
Must have at least a high school diploma or GED and some college preferred.

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